FAQs

General Questions

Features & Functionality

What is LoanBoss?

LoanBoss is an institutional debt management platform. It works by connecting the three most critical data sources:1. Your abstracted loan documents (up to 400 fields)2. Your G/L financials (from Yardi, MRI, RealPage, etc.)3. Live market data (rates, curves, vol surfaces)By combining these, LoanBoss automates your most complex, repetitive work: compliance testing, portfolio reporting, hedge MtM, cashflow modeling, and debt valuations. It's the single, auditable source of truth for your entire portfolio.

Who is LoanBoss for?

LoanBoss is built for real estate owners, asset managers, and finance teams.  Our platform is designed for sophisticated users who manage complex portfolios with diverse loan structures, lender-specific requirements, and complex hedging strategies.It's for teams who have built great models in Excel but are now seeking to automate the repetitive work of monthly reporting, covenant testing, P&I projections, and valuations.

Who puts information into LoanBoss and how often is it updated?
Our in-house loan specialists abstract your loan documents—capturing up to 400 fields per loan (not the 30-50 other shops provide) with double QA.  We onboard most clients within 5 weeks and new loans are in your account within days, not weeks.
  • Property financials sync automatically from your management system (Yardi, MRI, RealPage, etc.).
  • Market rates and curves update continuously throughout the day.
  • You never manually input loan terms. You never maintain amortization schedules. You never update rate curves. We create less work, not more.
What types of loans can LoanBoss track?

All CRE loan types—bank, CMBS, agency, construction, bridge, mezz, lines of credit, and portfolio loans.  More   importantly, we handle the complex variations that break other platforms.  If it's in your loan docs, it's in our system.

What property types does LoanBoss support?

LoanBoss supports all property types.  Multifamily, industrial, retail, office, self-storage, hospitality, medical, mixed use, etc.   More importantly, we handle property-specific complexities.  Hospitality is different than self-storage.  Multifamily repair schedules aren't needed for industrial reserves tracking.  The property type doesn't matter—the complexity does.

Do you integrate with property management systems?

We integrate with all major property accounting platforms. But here's what sets us apart: property financials don't just feed reports—they can automatically override principal, interest, and loan balances in your amortization schedules and drive real-time covenant testing. Your property financials are your source of truth and you shouldn't have to manually upload them.

How does LoanBoss integrate with my existing systems?

LoanBoss pulls financial data directly from all the major property accounting platforms like Yardi, MRI, and RealPage.  Automatically, no manual uploads.  No IT heavy lifting required.  Property financials flow straight into NOI adjusted covenant calculations, debt service coverage tests, and loan amortizations.  Set it and forget it.

What insights does LoanBoss provide?
Our insights come from connecting your loan documents, G/L financials, and live market data into one engine. This allows you to move beyond static reports and get live, automated answers to critical "what-if" and portfolio-level questions, such as:
  • Portfolio Surveillance: What is my total lender exposure? Which floaters should I refi? Which loans have a MAC clause?
  • Covenant Testing: What's my current DSCR? What was the DY in Q2 of last year?
  • On-Demand Prepays: What is my exact defeasance or prepay in 180 days?
  • Live Rates and Hedging: What would a new swap cost today, and how does it compare to my current rate? Monthly Mark to Market reports. What is my replacement cap projected to cost?
The insight isn't the report; it's the power to get an instant, auditable answer instead of starting a 3-day project.
Can I track multiple properties and portfolios?

Yes. LoanBoss is built specifically for the complexity of institutional ownership. You can manage unlimited properties, portfolios, funds, and JVs from a single dashboard.

Our platform is designed to handle complex ownership structures, allowing you to allocate loans and track equity stakes across your entire organization.

Furthermore, you can securely share specific deals with external partners (like investors or JV partners) and set granular permissions so they only see what you've approved. This isn't just a centralized list; it's a true, multi-entity management system built for complex structures.

How are you related to Pensford?

LoanBoss was created by the same founder as Pensford, (aka The Interest Rate People). While the companies operate independently, LoanBoss was built based on insights gained from decades of hands-on advisory experience in commercial real estate debt.

Check out Pensford

 

What floating rate indices does LoanBoss have?

LoanBoss has live forward curves and resets for over 20 different indices, like all the different SOFRs, Fed Funds, Prime, LIBOR, and Canadian and European indices.  If you have a floating rate loan, we’ve got the index in real time.

Does LoanBoss help with interest rate hedging?
Yes. This isn't a "bolt-on" feature—it's core to our DNA. LoanBoss was built by the interest rate experts at Pensford, so our hedging tools are one of the most sophisticated in the industry. We handle every structure: swaps, caps, collars, corridors, and floors.  But we do more than just track them. We automate the "hard math" by connecting your hedges to live market data. This gives you:
  • Automated Mark-to-Market (MtM): Get real-time, ASC 820-compliant valuations on demand
  • Monthly Hedge Settlements: We calculate your hedge payments automatically
  • Cashflow Modeling: See projected values and costs under any rate scenario.

 

What hedge structures can you model and track?

All of them.  Swaps, caps, collars, corridors, floors—every hedge structure in the market. Built by the interest rate experts at Pensford, hedging is our bread and butter. Get monthly settlements calculated automatically, real-time mark-to-markets with live curves, and projected values and costs under any rate scenario. This isn't a bolt-on feature—it's core to who we are.

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Does LoanBoss provide notifications or alerts?
Yes, but these are automated workflow triggers, not simple calendar reminders. You already know your deadlines; our goal is to eliminate the manual work that comes with them.Our alerts are different in two key ways:
  1. They are created automatically: When we abstract your 400 fields of loan data, we automatically build and maintain your entire critical date timeline. You don't have to manually populate or manage a calendar.
  2. They are calculation-based: This is the real power. You won't just get a pop-up that a "test date is near." You'll get an automated alert that your DSCR is trending below 1.35x based on live financials, or that your prepay penalty is projected to drop below 5% of the loan balance in 3 months.
It's not a "reminder" to start the quarterly fire drill; it's the system automating the fire drill and letting you know the result.
Can LoanBoss calculate prepayment penalties?
Yes, LoanBoss handles every prepay structure, such as:
  • Lockout
  • Flat Percentage
  • Aggregate Interest
  • Spread Maintenance
  • Yield Maintenance (Agency Style)
  • Make Whole
  • Swap Breakage
  • Defeasance
Because we've already abstracted your loan docs and are connected to live market rates, we can calculate the exact prepayment cost for any date.  We also have alerts to proactively notify you about big changes.
What prepayment penalty structures can you track?

All of them: Lockout, Flat Percentage, Aggregate Interest, Spread Maintenance, Yield Maintenance, Yield Maintenance (Agency Style), Make Whole, Swap Breakage, and Defeasance. We'll even alert you before step-downs and calculate exact prepayment costs for any date.

Can LoanBoss handle complex amortization schedules?

LoanBoss handles every amortization type: mortgage style, straight line, step-up, step-down, agency floater, fixed payment, interest-only periods, and fully custom schedules. If your loan has a unique amortization structure, we can model it.

What daycount conventions do you support?

Every single one. Act/360, 30/360, Act/365, Act/Act, Act/365 Fixed—if it exists in the market, we calculate it correctly. No more manual adjustments or override spreadsheets.

How do you handle business day adjustments?

Following, preceding, modified following, modified preceding, and unadjusted. Both payment in advance and in arrears. Your loans calculate exactly as your loan documents specify—no workarounds required.

How does sharing deals with my external partners work?

You can securely share specific deals with any external stakeholder, such as investors, lenders, or JV partners.

You simply designate which deals you want to share, and they receive their own secure LoanBoss account with access only to that information. You can set permissions so they see exactly what you've approved.

This isn't just a shared report; it's a true, auditable multi-entity management system. And since we only charge for a loan once, this feature is completely free of charge.

Do you provide market data for benchmarking or comps?
Yes. We provide institutional-grade market intelligence by actively tracking nearly 100,000 securitized loans across the entire US.This isn't just a static database. For this entire universe of loans, we monitor:
  • Current loan balances and property performance metrics.
  • Up-to-date financial data.
  • Live prepayment and hedge cost estimates.
This allows you to benchmark your own portfolio against live, relevant comps in real-time. You can analyze market trends, model your next refinance against actual data, and get an unparalleled, insider view of market liquidity.

Implementation & Support

Pricing & Contracts

How long does it take to implement LoanBoss?
Onboarding and implementation is a white glove, concierge experience, so it's measured in weeks, not quarters.  Since our in-house team of experts handles the entire loan document abstraction and builds our your NOI adjusted covenant tests, your team's time commitment is minimal.We review a sample set with you to provide a precise timeline, but typical onboarding times are:
  • 20-30 Loan Portfolio: Fully abstracted, QA'd, and live in 3-4 weeks
  • 300+ Loan Portfolio: Fully onboarded in 2-3 months

The single biggest factor is how quickly we receive all of your loan documents. You give us the docs; we give you back a fully automated platform.

What kind of customer support does LoanBoss offer?

LoanBoss was built by real estate professionals and for real estate professionals.  You'll feel like you are working with another real estate firm, not a typical tech company.

You'll work with real estate professionals who actually understand the complexities of debt—not a generic help desk. When you call about a nuanced NOI adjustment on your covenant calculation, you're talking to someone who has calculated more of these than you have.

You get a dedicated Onboarding Specialist who understands your portfolio and will guide you through the entire process.  A Client Success team empowered to help you.  We respond to every question within two hours, even if it's just to say we have received your message and are actively investigating.

We built LoanBoss because we've been in your shoes. Our support feels like calling a colleague, not a vendor.

Is my data secure with LoanBoss?
Yes. LoanBoss is SOC 2 Type II certified, which means independent auditors have verified our security controls and processes.
  • Your data is encrypted at rest (AES-256) and in transit (TLS 1.3)
  • We maintain daily backups, role-based access controls, and detailed audit logs of all system activity
  • We undergo annual penetration testing and security audits
Your loan documents and financial data are safer with us than in your email inbox.
How much does LoanBoss cost?
LoanBoss has two fees—and that's it:1. One-time onboarding: Our in-house experts abstract your entire portfolio and get you live. Future loans are added at a predictable per-loan rate. No surprises.2. Annual platform fee: Based on the functionality you choose.What's different about our pricing:
  • Unlimited users, always. Add your entire team, your auditors, your board. No per-seat fees ever.
  • Amendments included. When loans modify, we update them free.
  • No hidden costs. No implementation fees, training charges, or "professional services" add-ons.
  • Scales with value, not headcount. Growing from 5 to 50 users? Same price.
How many users can we have on an account?
Unlimited. No caps, no tiers, no per-seat fees. Add your entire team—asset managers, analysts, accountants, executives. Add your external partners if you want—auditors and JV partners. Add that intern who just started yesterday. We want everyone who touches your debt to use LoanBoss. More users means better data consistency, fewer email chains, and no more "who has the latest model?" chaos.
How does sharing a deal with our partners work?

With one click, grant secure, permission-restricted access to specific loans for JV partners, brokers, or auditors. They see only what you choose to share.  Your partners get a login to view real-time data while you maintain control.

Do you offer a pilot or trial?

Unfortunately, no. Our team needs to abstract your loans, configure property accounting integrations, and build covenant tests, and create custom reports to match your existing reports.  We can't do that work speculatively, and a generic sandbox with fake data won't show you the value.  Instead, we offer a comprehensive demo where we walk through real client portfolios with complexity similar to yours. You'll see how we eliminate the quarterly fire drill, automate things that should have been automated a long time ago, and turn three day projects into instant answers.

Is there a long-term contract?

We offer flexible pricing plans, including monthly, annual, and multi-year options.

Ready to learn more?

Schedule a customized live demo with our team. Only see what matters to you. 

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